FAQ's

1. Where is your office located?
See the location on the map below. Stanthorpe is a rural town located approximately 2 ½ hours south-west of Brisbane in Queensland’s fastest-growing wine region – the Granite Belt.

2. What services do you offer?
We are licensed to provide advice on General Insurance products. Please see our Products & Services page for more information on the types of policies we can assist you with. We do not offer advice on or arrange superannuation, risk or investment type products. We recommend you contact KNM Services Pty Ltd. They are qualified to provide expert advice in these areas.

KNM Services Pty Ltd

John Mulraney

Toll Free 1300 566 566

Phone 07 3620 6200

Fax 07 3852 1444

Web www.knmservices.com.au

3. Do you have any specialty products or packages?
Yes, we have developed and operate a motorcycle insurance package which has been successfully running for 16 years. We also have a bookkeeping package for members of the First Class Accounts bookkeeping network. Please see our Specialist Packages page for more information about these products.

4. Do you have any other offices or branches?
No, our entire operation runs from our head office. In today’s modern age of communications, we can be in touch with our clients instantaneously – regardless of distance.

5. Do you have a freecall or tollfree number?
No.

6. Can I contact you after hours or on public holidays?
Not in person; however, you can contact us by email or fax 24 hours a day, 365 days per year.

7. Do you have any affiliations or associations with other organisations?
Yes, we are members of the Council of Queensland Insurance Brokers, are a "Binder Licensee" with Lumley.

         

8. What methods of payment do you accept?
The methods we accept are: cash, cheque (personal, company and bank), Australian money order, credit card, direct deposit and Bpay®.

9. Can I pay my premiums by the month?
In certain circumstances, yes you can. If you qualify, we can arrange premium funding for you that will enable you to pay one or all of your insurance policies via an easy, monthly direct debit from your bank account. We may receive a small commission for arranging premium funding on your behalf. Please contact us if you would like more information about this service.

10. Can I pay my premium on your web site?

Not at this time, however other ways to pay your premium are shown in question 8.